Shipping and Delivery Policy

Designed and made in Australia, shipped from the Gold Coast, QLD. Here’s how getting your VIIKING gear works.

Need Help?

If you have any questions please reach out to us via our contact us page.

Where we ship

We currently ship to addresses within Australia only. We don’t offer international shipping at this time.
Shipping costs
  • Free shipping on orders over $150 (AUD, after discounts, standard shipping, Australian addresses.
  • Orders under $150 are charged a shipping fee, calculated at checkout based on your location and the size and weight of your order.

All prices are in AUD and include GST. The exact shipping cost is shown at checkout before you pay.
Dispatch times

In-stock items: dispatched within 1-2 business days of your order.

Custom-sized and made-to-order items: these are printed and prepared specifically for you, so please allow 3-14 business days depending on complexity before dispatch. We’ll email you if there’s any change to this.

Mixed orders: if your order includes both in-stock and made-to-order items, we’ll ship everything together once it’s all ready.

Orders are processed on business days (Monday to Friday, excluding public holidays) in AEST. Orders placed on weekends or public holidays are processed the next business day.
Carrier and tracking

We ship with Australia Post. When your order is dispatched, you’ll get an email with your tracking number and a link to follow your parcel. Delivery time depends on Australia Post’s service and your location. If your order is taking longer than you’d expect, get in touch and we’ll help track it down.
Delivery addresses

Please double-check your address at checkout. We may be able to change an address before your order is dispatched. Just email us as soon as possible with your order number. Once an order is dispatched, address changes depend on Australia Post.

If a parcel is returned to us because of an incorrect or incomplete address, we’ll contact you to arrange re-sending, and a re-shipping fee will apply.

We deliver to PO Boxes using Australia Post only. Some items may not be eligible.
Damaged, lost or missing parcels

Damaged on arrival: please photograph the packaging and the item when you open it, and let us know within 5 days of delivery with your order number and photos. We’ll arrange a repair, replacement or refund. This doesn’t limit your rights under Australian Consumer Law. See our Refunds & Returns page for details.

Tracking shows delivered but you can’t find it: check with neighbours and around your property, then contact us within 5 days of the delivery date shown in tracking. We’ll investigate with Australia Post.

Lost in transit: if your parcel hasn’t arrived and Australia Post can’t locate it, we’ll reship or refund. You don’t need to deal with the carrier yourself.
Questions?

If you have any questions about your order, email us at hello@viiking.com.au and we’ll help.
CONTACT SUPPORT